At Hyena Threads, we are dedicated to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand your options.

To be eligible for a refund or return, your item must meet the following criteria:

- The item must be unused, unworn, and in the same condition that you received it.

- The item must be in its original packaging.

- The return must be initiated within 7 days of the purchase date.

Custom or personalized items, including custom embroidery and printing, are not eligible for refunds unless they are defective or damaged upon receipt.

The following items cannot be returned or refunded:

- Gift cards

- Final sale items

- Custom or personalized products

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [support@hyenathreads.com](mailto:support@hyenathreads.com) with your order number and reason for the return.

2. Receive Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on where to send your item.

3. Ship the Item: Pack the item securely and send it back to the address provided. Please include a copy of your return authorization in the package.

4. Processing the Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [3] days.

Refunds are typically processed within [5-7] business days after we receive and inspect the returned item. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

If you haven’t received a refund yet, please:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [support@hyenathreads.com].

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [support@hyenathreads.com] and follow the return process outlined above.

Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.

If you have any questions about our refund policy, please contact us at:

- Email: [support@hyenathreads.com]